Something in my room is wrong
Is it urgent (will you not be able to live there)? If so, call Mikka or Chrys or see if Mikka or Chrys are in the building. If it is not urgent, meaning it can wait a few hours, then open a ticket on the ticketing system.
I can not get into my safe
Remove the small front plate. There is a number on the key hole. Open a ticket with this number, and we'll get the key to open your safe. Note: the keys aren't accessible easily, this is by design, since we don't want anyone to be able to get into your safe. So this will take a little while to procure the key and get it to you.
The Washer/Dryer or any other machine in the building took my money
Open a ticket with the amount and what happened. We'll get the money back to you once the money store is emptied and counted.
I expect mail or a package, and it did not arrive
Mail: did you add your room number to the address? In either case, see Mikka or Chrys and we'll check in the office for orphaned mail, that is mail that did not have a room number on it, and for newly arrived mail.
Packages: there is no one receiving packets 24/7 at u.city. Again, see Mikka or Chrys and we'll check for a delivery notice. Normal postal packages are always held at the post office in Nicosia, UPS and DHL usually call the number on the packet before delivering.